Back to customer servicesPatients and families facing a major decision

Understand one report and prepare clear appointment questions.

Basic support: explain terms and research for one defined question about available records, and prepare visit questions. Major treatment-route comparisons need a separately scoped case commission.

How does this scope address your concerns?

I need a checkable explanation draft and clear notice that records are not individually reviewed by a clinician. I must not use it to decide treatment.

When this scope fits

One report or defined record question to understand and discuss
Acceptance of an automated draft and clear clinical limits

When the scope needs adjusting

Formal route comparisons for cancer, rare conditions, serious complex illness, overseas care or differing clinical opinions
Individual clinician review, diagnosis, prescribing or emergency care

REAL SOURCES · ILLUSTRATIVE REQUEST · DOWNLOADABLE SAMPLE

One kidney-function report: turn an abnormal value into visit questions

Download sample packZIP

Report, evidence and visit questions

01Current eGFR

55 is a fictional report value; source page to be linked

02Earlier trend

Not supplied; do not assume a persistent abnormality

03Urine ACR

Not supplied; missing does not mean normal

04Chronicity

KDIGO cautions against assuming chronicity from a single abnormal result

The report value is entirely fictional. This shows how missingness is labelled. Explanation references KDIGO 2024 Practice Point 1.1.3.2.

Check	Finding / sample content	Use
Recorded fact	The report contains one measurement time point	Keep units and report date
Unanswered question	Duration and cause are unknown	Do not issue a diagnosis or medication conclusion
Visit questions	Are earlier results, ACR or acute-factor checks relevant?	The treating clinician determines investigations and review timing

SOURCES USED IN THIS EXAMPLE

KDIGO 2024 CKD Guideline, Practice Points 1.1.3.1–1.1.3.2

Prepared 5 Oct 2026 · Selected references, not an exhaustive systematic search

Scope & acceptance

Work covered by the quote

One patient and one defined question
Up to 20 record pages and 5 lawful reference sources
One clarification round; a 30-day download window
A self-service draft, excluding diagnosis, prescriptions, and emergency assessment
Pilot proposal: CNY 99 per request, paid once after scope confirmation.
Charges end with delivery; no automatic subscription
A new question or record batch requires scope confirmation before any extra charge
Service specification and delivery example; paid generation and real-record intake are not open
Basis: the current One-time Evidence Explanation specification. Medical statements require task-specific records and original-source checks; the specification is not evidence of clinical effects.

Acceptance criteria

Key information is traceable to records or literature. Known information, missing items, and unanswered questions are distinguished. Acceptance does not require a definitive diagnosis.

Checking the evidence

Retain identifiable original sources, authorised inputs and missing information.

Workflow and inputs

From inputs to delivery

Explore the workflow and deliverable structure. This preview does not run searches, read real records or produce medical findings.

01 / WORKFLOW PREVIEW

What you provide

Start with one question and an overview of your records. Submit records within scope only after authorized record intake opens. This demonstration does not collect real medical records.

Methods, sources and professional responsibilities

THE BASIS FOR THIS SCOPE

Why this approach? Inspect the basis.

Consequential treatment decisions need both research evidence and a review of whether it applies to you.

OFFICIAL GUIDANCE

NCI · Cancer Treatment

National Cancer Institute / NIH

Cancer treatment options and clinical trials

Explore treatment types, treatment questions and clinical trials, then identify choices to discuss with the treating team.

Scope & access conditions

Public patient information cannot determine your best treatment. Pathology, stage, prior treatment and professional assessment remain necessary.

Open official source

OFFICIAL GUIDANCE

NICE · NG56

NICE · United Kingdom

Recheck applicability when conditions coexist

Single-condition evidence may come from populations with fewer coexisting conditions. Consider treatment burden, goals, benefits and harms.

Scope & access conditions

This supports the need to review applicability; it does not establish the effectiveness of a new treatment strategy.

Open official source

OFFICIAL GUIDANCE

NICE · NG197

NICE · United Kingdom

Discuss options, benefits and risks

Shared-decision guidance addresses benefits, risks, consequences, uncertainty and personal preferences.

Scope & access conditions

This is UK decision-support guidance, not a treatment conclusion for an individual or validation of EOS service outcomes.

Open official source

PUBLIC DATABASE

ClinicalTrials.gov

NLM / NIH

Check studies and reported results

Review study objectives, eligibility, locations, status and reported results, then identify questions for the clinical team.

Scope & access conditions

Sponsors or investigators submit the records. A listing is not government approval of safety or effectiveness, or a determination that you should participate.

Read the official description

Open official source

These references support problem definition and evidence appraisal. Your conclusions still require project-specific sources and professional review.

The value of this commissionUse authorised records to retain source positions, missing information and appointment questions for one issue.

Basic support · A one-time explanation of the evidenceCompare alternatives and value

Understand one question before your appointment.

What to assess	MedlinePlus	Evidence OS · Commissioned scope
Service focus	NLM/NIH provides free readable information about conditions, tests and medicines.	Use authorised records to retain source positions, missing information and appointment questions for one issue.
When to choose	Start with official information for general terms and health education.	One patient, one clearly defined question, up to 20 pages of records and 5 reference sources that may be lawfully used; includes one round of clarification about the records.

What the fee pays for: CNY 99 per request. No automatic renewal. Deliverables include a 30-day download window. New questions or a new batch of records require scope confirmation first.
Value beyond this task: A list of questions to bring to your clinician. Charges end when this deliverable is complete. Missing records are not filled in with invented normal values.
How to assess value: Check responses to the agreed questions, traceable sources, record gaps and differing opinions. For overseas routes, also check incremental services and third-party fees. Clinical outcomes are not consulting acceptance criteria.

A basic support product, not a replacement for a scoped major-decision commission. A self-service generated draft; individual human medical review, diagnosis, prescriptions, and emergency assessment are not included.

CHECK THE OFFICIAL SERVICE SCOPENLM / NIH · Learn about MedlinePlus

Reuse and updates after delivery

Keep the sourced summary and choose whether to share it with your clinician. It is communication material, not a diagnostic certificate.

Agree reuse rights, retention and export periods, and future update fees when scoping.

Questions before commissioning

Can this replace major-decision consulting?

No. CNY99 covers a bounded automated explanation draft, without case-specific professional review, evidence-applicability comparisons across routes or a formal clinical opinion. A major treatment choice needs a defined case scope.

Will this decide my treatment?

No. It helps you understand existing records and prepare questions. Your treating team decides care.

Does CNY 99 include a clinician checking every record?

No. This is an automated draft. Specialist review requires separate confirmation of reviewers and scope.

Will I keep being charged afterwards?

There is no automatic renewal. New questions, new records, or ongoing maintenance are separate choices.

Define the delivery for your actual question.

Add your goal, available inputs and timing. Agree scope, review responsibilities and a quote before commissioning.

Request scope & quote

Explore other situations

Patients and families facing a major decision

After a cancer diagnosis, several treatment routes sound reasonable. How should we compare them?

Proposed delivery: patient-specific evidence comparison for this choice, clinician and family materials, and consultation questions.

Assessment CNY 3,000; stage CNY 29,800–98,000See the deliverable

Patients and families facing a major decision

Serious illness, major surgery and several conditions overlap. Does the standard route fit this patient?

Proposed delivery: conflicting goals, risks and evidence applicability compared, with questions for the multidisciplinary team.

Assessment CNY 3,000; stage CNY 29,800–98,000See the deliverable

Patients and families facing a major decision

Evidence for a rare condition is scarce. Which “new treatments” are worth asking our clinician about?

Proposed delivery: diagnostic and treatment questions, evidence-level comparisons and checkable specialist/trial candidates with eligibility questions.

Assessment CNY 3,000; stage CNY 29,800–98,000See the deliverable

Patients and families facing a major decision

Overseas care may cost a great deal. What could it add to the current proposal?

Proposed delivery: evidence comparison of up to three local/overseas routes, eligibility and cost verification checklist, bilingual materials and outside-consultation questions.

Assessment CNY 3,000; stage CNY 50,000–150,000See the deliverable

Patients and families facing a major decision

Two specialists proposed different routes. Clarify the disagreement before deciding.

Proposed delivery: opinion–evidence–patient-fit matrix, key unknowns and targeted questions for the treating team.

Assessment CNY 3,000; stage CNY 29,800–98,000See the deliverable

Patients and families facing a major decision

Follow-up records keep arriving. Keep each change organized.

Proposed basic support: a personal record timeline, automated version-change summary and follow-up questions.

CNY 199 setup + CNY 69 per monthSee the deliverable