Back to customer servicesHealth-consumer products and wellbeing providers

An employer wants your stress-support service. Can you show what it changes?

You offer sleep, breathing or employee-wellbeing programmes and have satisfaction surveys. Purchasers want measured change, appropriate users and indicators for future commissioning.

How does this scope address your concerns?

Positive feedback, attendance or natural improvement can be mislabelled as health gains, while delivery produces no reusable evaluation data.

When this scope fits

Providers with fixed content, staff roles, use arrangements and intended employee groups.
Purchasing and delivery teams defining measures before a pilot or reviewing existing data.

When the scope needs adjusting

A study does not replace employee medical care, crisis response or psychiatric treatment; qualified services require separate arrangements.
Anonymous satisfaction alone cannot measure individual change. Establish permissions and suitable measurements first.

REAL SOURCES · ILLUSTRATIVE REQUEST · DOWNLOADABLE SAMPLE

Four-week bedtime course: measure sleep separately from satisfaction

Download sample packZIP

Measurement timeline from baseline to follow-up

01
Before start
Consent, data permissions, measures and crisis-support roles
02
Week 0
Prespecified sleep measure, existing support and baseline characteristics
03
Weeks 1–4
Actual dose, adherence, withdrawal and adverse experiences
04
Week 4
Same sleep measure; satisfaction in a separate table
05
Agreed follow-up
Durability and missing-data checks; employer sees agreed aggregates only

No improvement percentage is invented. Confirm measure version, language applicability, comparator and follow-up duration during design.

Check	Finding / sample content	Use
Measure selection	PROMIS adult domains provide self-reported sleep measures, not objective sleep monitoring	Fix the measure version and scoring method
Interpretation limit	AASM guidance concerns specific behavioral/psychological treatments for adult chronic insomnia	Do not describe satisfaction or participation as treatment efficacy

SOURCES USED IN THIS EXAMPLE

Prepared 5 Oct 2026 · Selected references, not an exhaustive systematic search

Scope & acceptance

Work covered by the quote

Define one service version, intended employees, primary question and records; choose a new pilot design or existing-data review.
Deliver question-to-measure mapping, data dictionary, timing, bias and missingness checks, evaluation plan and reporting template.
Recruitment, service delivery, medical/crisis support, ethics and data-governance implementation are not included automatically; agree qualified providers and responsibilities.

Quoted after scoping. Programme complexity, data volume, instruments, comparison, follow-up and expert review affect the fee.
Separate delivery staff, participant reimbursement, instrument rights, study implementation and data-platform expenses; distinguish design fees from execution budgets.
Approve changes to duration, content or headcount. Fees do not depend on attendance, renewal or health improvement.

Acceptance criteria

Question, primary outcome, comparator and timing align; satisfaction and health-support outcomes remain separate.
Actual service dose, adherence, withdrawal, adverse feedback and missingness are checkable.
Permissions distinguish individual records and employer summaries. Reporting allows no change, unfavourable and uncertain findings.

Checking the evidence

Use programme manuals, actual delivery and dose records, authorised data and original research. Map questions to recorded variables.
Qualified reviewers assess intervention format, measurement and safety needs for psychological and sleep support. “Healing” is not a substitute for evidence.

Workflow and inputs

From inputs to delivery

Explore the workflow and deliverable structure. This preview does not run searches, read real records or produce medical findings.

01 / WORKFLOW PREVIEW

Turn procurement into an evaluation question

Distinguish feasibility, experience and a particular support outcome. Select one primary question.

What becomes visible

A purchase-objective-to-outcome table without promising a percentage improvement.

Methods, sources and professional responsibilities

THE BASIS FOR THIS SCOPE

Why this approach? Inspect the basis.

Check the match between product, population, use conditions and outcomes before defining a supported claim.

OFFICIAL GUIDANCE

FTC · Health Products

Federal Trade Commission · US

Does the research match the product claim?

Scientific support for health-product claims should match the product and claim, rather than merely a similar ingredient.

Scope & access conditions

This is US guidance. Other markets require separate assessment; it is not an approval or compliance conclusion.

Open official source

PUBLIC DATABASE

ClinicalTrials.gov

NLM / NIH

Check studies and reported results

Review study objectives, eligibility, locations, status and reported results, then identify questions for the clinical team.

Scope & access conditions

Sponsors or investigators submit the records. A listing is not government approval of safety or effectiveness, or a determination that you should participate.

Read the official description

Open official source

METHOD REFERENCE

GRADE · Cochrane Handbook

Cochrane · Chapter 14

Show effect size and confidence separately

Present important outcomes, relative and absolute effects, available data and certainty, with reasons for downgrading.

Scope & access conditions

GRADE evaluates a body of evidence for a particular outcome. Database inclusion or one study does not automatically establish high certainty.

Open official source

These references support problem definition and evidence appraisal. Your conclusions still require project-specific sources and professional review.

The value of this commissionEOS separates experience, support outcomes and disease treatment for a fixed app/course version and use dose.

Mental, sleep and stress-support evidenceCompare alternatives and value

Users enjoy the experience. Does that demonstrate better sleep or lower stress?

What to assess	ORCHA / Exponent	Evidence OS · Commissioned scope
Service focus	ORCHA assesses digital quality/safety; Exponent offers claim study design and evaluation.	EOS separates experience, support outcomes and disease treatment for a fixed app/course version and use dose.
When to choose	Digital quality/safety assurance and product-effect evaluation are separate expert tasks.	A pilot may lock one version, one user group and up to three outcomes, with comparators, timing and adverse feedback specified.

What the fee pays for: Quote source review, measurement design and expert review; licenses, recruitment, delivery and safety assurance are separate.
Value beyond this task: Reuse purchaser summaries, outcome plans and version maps for procurement review and future studies.
How to assess value: Measure resolved procurement questions, planned evaluation measures and reusable assets; do not promise effect percentages in advance.

Verify mental/sleep reviewers; method-level evidence does not establish product effects or crisis-service qualifications.

CHECK THE OFFICIAL SERVICE SCOPEExponent · Validating Consumer Product Health Claims ORCHA · Digital Health Assessment Frameworks

References for research definitions and review methods

These sources inform product, population, use-condition and review definitions. Findings about a particular product require its original research; claims and submission requirements are checked for the target market.

Reuse and updates after delivery

Keep version, dose and measurement records so a confirmed framework can serve later cohorts without rebuilding forms.
Purchasers can compare options using real findings and conditions. Reduced absence, better performance or sales are not guaranteed.

Agree reuse rights, retention and export periods, and future update fees when scoping.

Questions before commissioning

Why evaluate if satisfaction is high?

Satisfaction describes experience, not sleep or stress change by itself. Choose measures that match the purchasing decision and review comparison and follow-up.

Can an employer receive employees’ mental-health records?

Do not provide personal records in a request. Confirm permissions, data minimisation, individual access and aggregate uses before a project. Employer access to personal mental-health records is not assumed.

Can we claim effectiveness after a pilot?

It depends on the prespecified question, design, quality, comparison and uncertainty. Report feasibility and experience only at the level actually supported; a pilot does not automatically establish disease-treatment evidence.

Define the delivery for your actual question.

Add your goal, available inputs and timing. Agree scope, review responsibilities and a quote before commissioning.

Request scope & quote

Explore other situations

Health-consumer products and wellbeing providers

You have ingredient papers. What do they actually show about your finished product?

Receive an ingredient-to-product evidence table, claim boundaries, conflicting findings and gaps, with options to obtain missing records, narrow the claim or study the finished product.

Quoted by scopeSee the deliverable

Health-consumer products and wellbeing providers

Is the new formula worth another study? Define the one thing it must show first.

Receive a version-specific gap list, priority research question, primary outcome and measurement schedule, comparator options and staged budget inputs.

Quoted by scopeSee the deliverable

Health-consumer products and wellbeing providers

Evidence for meditation is not automatically evidence for your app. What is yours missing?

Receive a version-and-content evidence map, measurable support goals, population boundaries, gaps and study-design elements that also track adverse experiences.

Quoted by scopeSee the deliverable

Health-consumer products and wellbeing providers

You changed the wellbeing device. Does the old evidence still apply?

Receive a version-change table, affected claim evidence, reasoned transferability assessment and next steps for bench, usability, experience or human comparison studies.

Quoted by scopeSee the deliverable

Health-consumer products and wellbeing providers

People love the experience. What does your wellbeing service actually provide?

Receive a version-specific question, measurable experience and support outcomes, relevant and inapplicable research, risk/adverse-feedback records and a staged evaluation plan.

Quoted by scopeSee the deliverable

Health-consumer products and wellbeing providers

Your product is preparing for agent-assisted procurement, but its health claims lack a verifiable evidence dossier.

Within an agreed scope, receive a machine-readable JSON dossier, a readable product explanation, a claim-to-source table and an evidence-gap list, with product versions, evidence dates, human-review and disclosure status.

Quote after scope confirmationSee the deliverable

Health-consumer products and wellbeing providers

Several health products claim to work. Before procurement, you need to know whose evidence fits your customers.

Receive a supplier-evidence comparison, source and missing-data records, comparison JSON, disagreement notes and a study-gap list. Agreed humans review the materials; authorised staff separately decide purchasing conditions, ranking criteria and orders.

Quote after scope confirmationSee the deliverable